Coffeeweb Technologies Private Limited and its worldwide affiliates (collectively, "Coffeeweb," "Company," "us," "we," or "our") which owns and operates the website [www.coffeeweb.com] and the mobile application "Coffeeweb" (collectively, the "Platform") is committed to protecting the information that you share with us while using our Platform.
This Privacy Policy specifies the manner in which personal data and other information are collected, received, stored, processed, disclosed, transferred, dealt with, or otherwise handled by the Company.
Please read the Privacy Policy carefully prior to using or registering on the Platform or accessing/availing of the services made available on the Platform.
By visiting the Platform, you ("You" or "Your"), accept and agree to be bound by the terms and conditions of this privacy policy ("Privacy Policy"). This Privacy Policy is incorporated into and subject to the terms and Conditions of the Platform ("Terms") and shall be read harmoniously and in conjunction with the Terms.
Any legal person who has visited the Coffeeweb website/Platform and/or the mobile application, and/or who may or may not have further agreed to initiate the process of opening an account with Coffeeweb shall come under the purview of the scope of this Privacy Policy. Coffeeweb shall at all times follow all such rules prescribed under the Information Technology Act, 2000, and /or any of its intermediaries that Coffeeweb is a member of.
All transactional information including financial information gathered by Coffeeweb shall be stored on servers, log files, and any other storage system owned by Coffeeweb or by third parties in India. Our primary goal in doing so is to provide You with a safe, efficient, smooth, and customized experience on the Platform. The information collected allows us to provide the services and features on the Platform that most likely meet Your needs, and to customize the Platform to make Your experience safer and easier. More importantly, while doing so, we collect the above-mentioned Personal Information from You that we consider necessary for achieving this purpose.
We may also collect certain non-personal information, such as Your internet protocol address, web request, operating system, browser type, URL, internet service provider, IP address, aggregate user data, browser type, software, and hardware attributes, pages You request, and cookie information, etc. which will not identify with You specifically ("Non-Personal Information"), while You browse, access or use the Platform. We receive and store Non-Personal Information, by the use of data collection devices such as "cookies" on certain pages of the Platform, in order to help and analyze our webpage flow, track user trends, measure promotional effectiveness, and promote trust and safety. We offer certain additional features on the Platform that are only available through the use of a "cookie". We place both permanent and temporary cookies in Your computer"s hard drive.
We also use cookies to allow You to enter Your password less frequently during a session on the Platform. Most cookies are "session cookies," meaning that they are automatically deleted from Your hard drive at the end of a session. You are always free to decline our cookies if Your browser permits, although in that case, you may not be able to use certain features or services being provided on the Platform or You may be required to re-enter Your password each time you log in or access the Platform during a session.
We may automatically track certain information about You based on Your behaviour on the Platform. We use this information to do internal research on Your demographics, interests, and behaviour to better understand, protect and serve You. This information is compiled and analysed by the Company on an aggregated basis and not individually, in a manner that does not specifically identify You.
If You choose to post messages on our message boards, chat rooms, or other message areas or leave feedback, we will collect and store such information You provide to us. We retain this information as necessary to resolve disputes, provide customer support, respond to queries and inquiries, troubleshoot problems, and improve our Services.
If You send us correspondence, such as emails or letters, or if other users or third parties send us correspondence about Your activities or postings on the Platform, we may collect and retain such information in a file specific to You for responding to Your request and addressing concerns in relation to Your use of the Platform. We shall be entitled to retain Your Personal Information and other information for such duration as may be required for the purposes specified hereunder and will be used by us only in accordance with this Privacy Policy.
Coffeeweb may use various technologies that automatically record certain technical information from your browser or device when you visit our Platform, read our emails, use our Service, or otherwise engage with us, in order to provide a personalized and high-quality experience for users. This information is typically collected through a variety of tracking technologies, including cookies, to your device, thereby uniquely identifying your browser. These cookies collect information about how you use the service (e.g., the pages you view, the links you click, and other actions you take on the service), information about your browser and online usage patterns (e.g., Internet Protocol ("IP") address, browser type, browser language, referring / exit pages, and URLs, pages viewed, whether you opened an email, links clicked), and information about the device(s) you use to access the service (e.g., mobile device identifier, mobile carrier, device type, model and manufacturer, mobile device operating system brand and model, and whether you access the service from multiple devices).
Further, cookies are used to track your preferences, help you log in faster, and are aggregated to determine user trends. This data is used to improve its offerings, such as providing more content in areas of greater interest to a majority of users. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent.
We use the Personal Information and other Non-Personal Information, for the following:
In addition to the above, we identify and use Your IP address to help diagnose problems with our server, resolve such problems, and administer the Platform. Your IP address is also used to help identify you and to gather broad demographic information.
We may occasionally ask You to complete optional online surveys. These surveys may ask You for Your contact information and demographic information (like zip code, Type of Coffee grown, etc.). We use this information to tailor Your experience at the Platform, providing You with content that We think you might be interested in and displaying the content according to Your preferences. We use Your Personal Information to send You promotional emails, however, we will provide You the ability to opt out of receiving such emails from us. If You were opt-out, the Company may still send You non-promotional emails, such as emails about the services and Your account on the Platform. Unless and until, you explicitly give Your consent to us, to do so, we will not share Your Personal Information with another user of the Platform and vice versa.
For a better user experience, while using our Service, we may also need to use the applications on your mobile for gathering data which include but are not limited to camera, location, microphone, storage, etc. which you will allow.
We may also disclose Your Personal Information to third-party vendors, consultants, and other service providers who work for the Company, who are bound by contractual obligations to keep such personal information confidential and use it only for the purposes for which we disclose it to them. This disclosure may be required for us, for instance, to provide You access to our services and process payments including validation of Your bank accounts, to facilitate and assist our marketing and advertising activities/initiatives, for undertaking auditing or data analysis, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our services. We do not disclose Your Personal Information to third parties for their marketing and advertising purposes without Your explicit consent.
The Company may disclose Your information, to the extent necessary:You hereby choose to provide Your explicit consent to connect/integrate Your email account(s) with Your account on the Platform by clicking on the authentication email sent by the Company on Your registered email address. You will be expressly asked in each case whether You want to connect Your email address with Your account on the Platform. You can also choose to enable our access to one or more of Your email accounts by connecting such account(s) with Your account on the Platform." Such data obtained by this integration will be used by the Company solely for providing the Services and improving Your experience of the features of the Platform. The Company hereby agrees and acknowledges that it shall not use or transfer any data or information received from the integration of the email addresses with the account on the Platform to third parties for serving ads, including retargeting, personalized, or interest-based advertising. Further, the Company hereby undertakes to ensure that its employees, agents, contractors, and successors shall at all times comply with applicable laws. We encourage You to review the information before giving Your consent for the integration of the email addresses with the account on the Platform. You may at any time opt to de-link Your email addresses connected with the account opened on the Platform, by managing these connections with the options provided on the Platform. For example, Google Mail"s permission settings are located at: myaccount.google.com/permissions. Users can de-link access to their email accounts any time they wish.
Coffeeweb"s use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
Our Platform may link You to other third-party Platforms ("Third-Party Sites") that may collect Your Personal Information including Your IP address, browser specification, or operating system. The Company is not in any manner responsible for the security of such information or their privacy practices or content of those Third-Party Sites. Additionally, you may also encounter "cookies" or other similar devices on certain pages of the Third-Party Sites and it is hereby clarified by the Company that the Platform does not control the use of cookies by these Third-Party Sites. These third-party service providers and Third-Party Sites may have their privacy policies governing the storage and retention of the information that You may be subject to. This Privacy Policy does not govern any information provided to, stored on, or used by these third-party providers and Third-Party Sites. We recommend that when You enter a Third-Party Site, you review the Third-Party Site"s privacy policy as it relates to safeguarding Your information. We use third-party advertising companies to serve ads when You visit the Platform. These companies may use information (not including Your name, address, email address, or telephone number) about Your visits to the Platform and Third-Party Sites to provide advertisements about goods and services of interest to You. You agree and acknowledge that we are not liable for the information published in search results or by any Third-Party Sites.
Our Platform has reasonable security measures and safeguards in place to protect Your privacy and Personal Information from loss, misuse, unauthorized access, disclosure, destruction, and alteration of the information in compliance with applicable laws. Further, whenever You access Your account on the Platform or any information relating to it, we offer the use of a secure server. We cannot however ensure or warrant the security of any information You transmit to the Company or guarantee that Your Personal Information and/or other Non-Personal Information provided for availing the services or accessing the Platform will not be accessed, disclosed, altered, or destroyed by a breach of any of our security measures and safeguards. It is further clarified that You have, so long as You access and/or use the Platform (directly or indirectly), the obligation to ensure that You shall at all times, take adequate physical, managerial, and technical safeguards, at Your end, to preserve the integrity and security of Your data which shall include and not be limited to Your Personal Information. When payment information is being transmitted on or through the Platform, it will be protected by encryption technology. You expressly consent to share your information with third-party service providers, including payment gateways, to process payments and manage your payment-related information. Hence, the Company cannot guarantee that transmissions of Your payment-related information or Personal Information will always be secure or that unauthorized third parties will ever be able to defeat the security measures taken by the Company or the Company"s third-party service providers. The Company assumes no liability or responsibility for the disclosure of Your information due to errors in transmission, unauthorized third-party access, or other causes beyond its control. You play an important role in keeping Your personal information secure. You shall not share Your Personal Information or other security information for Your account with anyone. The Company has undertaken reasonable measures to protect Your rights of privacy concerning Your usage of the Platform controlled by us and our Services. However, we shall not be liable for any unauthorized or unlawful disclosures of Your personal information made by any third parties who are not subject to Our control.
Your Consent: By visiting the Platform or setting up/creating an account on the Platform for availing of the Services on the Platform at such time, you signify Your acceptance of the provisions of the Privacy Policy.
Withdrawal of consent: You may choose to withdraw Your consent provided hereunder at any point in time. Such withdrawal of consent must be sent in writing to support@coffeeweb.com. In case You do not provide Your consent or later withdraw Your consent, we request you not to access the Platform and/or use the services and also reserve the right to not provide You any services through the Platform. In such a scenario, the Company may delete Your information (Personal or otherwise) or de-identify it so that it is anonymous and not attributable to You.
Changes to Privacy Policy: We reserve the unconditional right to change, modify, add, or remove portions of this Privacy Policy at any time, without specifically notifying You of such changes. Any changes or updates will be effective immediately. You should review this Privacy Policy regularly for changes. You can determine if changes have been made by checking the "Last Updated" legend above. Your acceptance of the amended Privacy Policy shall signify Your consent to such changes and agreement to be legally bound by the same.
If You have any grievance concerning the Platform, please feel free to reach out to the grievance officer, the contact details of this Officer have been provided below.